FAQ

How do I start an event? 

It’s easy to start an event online. To get started, choose your event name on the Create an event page and follow the next steps. If you’ve been in touch with Ovarian Cancer Canada in the past, chances are that you already have a username and can log in as a returning supporter. If you are supporting Ovarian Cancer Canada for the very first time, join as new to Ovarian Cancer Canada.

Create your event now

 

I’d prefer to create an event and fundraise offline, without a webpage. How do I go about it?

For assistance, please contact Tara Frotten, Community Engagement Associate, at tfrotten@ovariancanada.org or 1 877 413-7970 ext. 235. She’ll be able to guide you through the basics, explain tax receipting rules and provide further resources.

 

How do I join an existing event?

It’s easy to join an event online. Search for the event name and click “Join.” If you’ve been in touch with Ovarian Cancer Canada in the past, chances are that you already have a username and can log in as a returning supporter. If you are supporting Ovarian Cancer Canada for the very first time, join as new to Ovarian Cancer Canada.

Join an event now

 

Can a friend join my event to help fundraise?

Absolutely! Send them the link to your event page and ask them to click “Join event.”

 

How do I promote my event?

Glad you asked! Please check out Tips & Tools for ideas and resources.

 

What if I forget my username or password?

You can retrieve your username or password in a few simple steps.

  1. Go to the login page
  2. Click “Forgot username” or “Forgot password”
  3. Enter your email address
  4. Check your inbox for an email. These messages can occasionally end up in spam or junk mail folders, so please be sure to have a look.

 

What is the Participant Centre?

The Participant Centre is where you can:

  • Customize your fundraising and event pages
  • Import your contacts and send fundraising, recruitment, and thank you emails in a few clicks
  • Set your personal and event fundraising goals and track your progress
  • Add offline donations to your fundraising tally

Sign in to your Participant Centre now

 

How do I send a fundraising email from my Participant Centre?

  1. In  your Participant Centre, choose the “Email” tab
  2. Select “Other,” then “Create your own”
  3. Enter your subject line in the “Subject” field
  4. Write your message
  5. Select “Next” and list recipients. You can enter email addresses manually or select them from your Address Book
  6. Select “Next” and then press “Send”
  7. Save your message as a template to use it again later

Sign in to your Participant Centre now

 

If you’d prefer to use a pre-written email:

  1. Sign in to your Participant Centre and choose the “Email” tab
  2. Choose the type of email you wish to send, then select “Next”
  3. Customize the subject and body text as you wish
  4. Select “Next” and list recipients. You can enter email addresses manually or select them from your Address Book
  5. Select “Next” and then press “Send”
  6. Save your message as a template to use it again later

 

Do donors receive tax receipts?

Charitable tax receipts are issued for donations of $20 or more.

Online donors receive electronic tax receipts as soon as their donations are processed. Should there be a delay, please be sure to check any spam or junk folders associated with the email address provided as these emails can be tagged incorrectly by your email provider. Those donating by cash or cheque will receive tax receipts by February 28 of the calendar year that follows the year of the donation at the latest.

If you have any questions, please call 1 877 413-7970 or email info@ovariancanada.org.

 

Why wasn’t my credit card accepted?

Please check that the credit card number, expiry date, and cardholder name are entered exactly as they appear on the card. Kindly note that Visa Debit cannot be accepted at this time.

If you require additional assistance, please call 1 877 413-7970 or email info@ovariancanada.org.

 

Further questions?

Please contact Tara Frotten, Community Engagement Associate, at tfrotten@ovariancanada.org or 1 877 413-7970 ext. 235.